What are the main criteria defining the top coolest IT companies? High quality products and services, brand awareness and popularity, large team, huge working experience, long-term performance at the market, nice offices in different countries? Well, to some extent, yes. But another, and probably one of the crucial factors, defining the firstest with the mostest, is a first-rate customer service, provided by technical support and other specialists.
Good work speaks for itself and not always requires any documentary evidence, but in order to go through all the formalities, a document, accurately registering the service level, won’t be excessive.
I am referring to SLA (Service Level Agreement), recently drawn by Gurtam. Where did the idea come from? It started, as usual, from the discussions at Gurtam forum, where it was decided to record Wialon Data Center trouble-free running. Gurtam, having full confidence in its service, promised to compensate the downtime, caused by any troubles through our fault.
Besides, we are absolutely sure in due performance of our servers, which never break down for no particular reason. Certainly, DDoS attacks of varying severity do happen sometimes, but our specialists successfully manage to cope with them. Don’t forget that physically Wialon Data Center is represented by more than 50 servers with access points in Belarus, Russian Federation, the USA and EU, being one of the largest and fastest-growing telematics platforms in the world.
However, promises alone are never enough, that’s why we decided to sign up this document, according to which Gurtam officially guarantees that Wialon Hosting will be operational and available to the Customers at least 99.5 % of the time in any calendar month. In times of service failures due to Gurtam fault, the customer will be entitled to a particular number of free days of service, in accordance with this SLA.
We care for our customers, that’s why we just do our best and provide 100% quality service. As you could definitely notice, Gurtam technical support department works 24 hours 7 days a week with good reason, answering all your requests around the clock without breaks and holidays.
Apparently, our efforts are not in vain that can be easily proved by the number of units, connected to our Wialon Hosting SaaS-solution, daily chosen by thousands of users all over the world, who entrust their telematics data to Gurtam.