What are the main criteria defining the top coolest IT companies? High quality products and services, brand awareness and popularity, large team, huge working experience, long-term performance at the market, nice offices in different countries? Well, to some extent, yes. But another, and probably one of the crucial factors, defining the firstest with the mostest, is a first-rate customer service, provided by technical support and other specialists.
Good work speaks for itself and not always requires any documentary evidence, but in order to go through all the formalities, a document, accurately registering the service level, won’t be excessive.